customer relationship management

Dedicated Offshore Call Center
Strategiweb goes beyond just simply adding technology and agents to the call center. Our approach looks at the perspective of Attraction, Retention and Optimization of an organization's customer base. Customer Attraction, focuses on processes that will allow the organization to identify the most profitable customers to attract and push an increasingly focused direct marketing campaign. Customer Retention, focuses on the ability to deliver improved levels of service demanded by customers today and more importantly in the future. Customer Optimization, specifically looks at customer value maximization through cross selling and up-selling into the customer base.

Portal Services Suites
The Strategiweb Portal Services suite provides a set of services for secure, flexible, and personalized Web self-service experience through which customers can retrieve information, log queries, research and order products, and maximize portal related business activities. Customers, business partners, and anyone else you choose can use a standard Web browser to gain access to information throughout your enterprise. Strategiweb´s Web-based infrastructure delivers a consistent level of customer care regardless of the channel used, while enabling you to reach your best customers with high-value services such as chat with ´live customers´.